From checkout to doorstep delivery, fulfillment has never been more seamless. Streamline your team’s processes with real-time inventory and product syncing, and delight new and returning customers with speedy order processing and unparalleled tracking capabilities, including SMS order updates and easy order re-directs to reduce unnecessary returns.
With the latest same-day order cutoff in the industry and a bicoastal delivery network, you can rest assured: Orders will reach 90% of your customers within one or two days via ground shipping.
As soon as you sign up, you are assigned a personal client services representative who helps you transition seamlessly to our systems—and get fully up and running within a week, with no disruptions in service. Your personal representative also becomes intimately familiar with your business, becoming a seamless extension of your in-house team. To complement our hands-on assistance, we provide detailed support guides to help you make the most of our systems.
Our fulfillment portal provides 24/7 visibility into order status and inventory by SKU and by warehouse. Detailed inventory data allows you to drill down into day-by-day changes, making reporting and reconciliation a breeze. Additionally, our advanced weather management tools allow you to place an individual order or even an entire state on hold, if necessary.
Our fulfillment centers’ insulated concrete walls, advanced refrigeration, night-cooling technology, and robust humidity controls keep your wine stable, secure, and in prime condition 24 hours a day.
WineDirect Plus clients can take advantage of our EasyShip self-fulfillment services, which are integrated with UPS, Canada Post, and eParcel in Australia. After an order is placed, simply generate a shipping label from our ecommerce platform’s admin panel. The moment it ships, your customer will receive an email with a tracking number that links right back to your website.
Choosing a DTC fulfillment partner can be a daunting task. Use these top 10 questions to separate hype from reality and choose a fulfillment provider who will help you succeed with direct-to-consumer shipping.
WineDirect is proud to work with wineries of all sizes, from small, family-owned vineyards to enterprise-level wineries.
“ WineDirect has been an amazing partner as we planned, developed and ultimately launched our Direct-to-Consumer program. Their one stop shop has accelerated our ability to enter the marketplace. Their Account Management team is top notch, a dedicated resource to answer any and all questions we've had. ”