From checkout to doorstep delivery, fulfillment has never been more seamless. Streamline your team’s processes with real-time inventory and product syncing, and delight new and returning customers with speedy order processing and unparalleled tracking capabilities, including SMS order updates and easy order re-directs to reduce unnecessary returns.
With the latest same-day order cutoff in the industry and a bicoastal delivery network, you can rest assured: Orders will reach 90% of your customers within one or two days via ground shipping.
As soon as you sign up, you are assigned a personal client services representative who helps you transition seamlessly to our systems—and get fully up and running within a week, with no disruptions in service. Your personal representative also becomes intimately familiar with your business, becoming a seamless extension of your in-house team. To complement our hands-on assistance, we provide detailed support guides to help you make the most of our systems.
Our fulfillment portal provides 24/7 visibility into order status and inventory by SKU and by warehouse. Detailed inventory data allows you to drill down into day-by-day changes, making reporting and reconciliation a breeze. Additionally, our advanced weather management tools allow you to place an individual order or even an entire state on hold, if necessary.
Our fulfillment centers’ insulated concrete walls, advanced refrigeration, night-cooling technology, and robust humidity controls keep your wine stable, secure, and in prime condition 24 hours a day.
WineDirect Plus clients can take advantage of our EasyShip self-fulfillment services, which are integrated with UPS, Canada Post, and eParcel in Australia. After an order is placed, simply generate a shipping label from our ecommerce platform’s admin panel. The moment it ships, your customer will receive an email with a tracking number that links right back to your website.
Choosing a DTC fulfillment partner can be a daunting task. Use these top 10 questions to separate hype from reality and choose a fulfillment provider who will help you succeed with direct-to-consumer shipping.
One week in to WineDirect's new Napa Valley fulfillment center, SVP of Operations Karin Ballestrazze answers questions about how things are going and what wineries can expect from the new facility.
WineDirect is proud to work with wineries of all sizes, from small, family-owned vineyards to enterprise-level wineries.
“ WineDirect has been an amazing partner as we planned, developed and ultimately launched our Direct-to-Consumer program. Their one stop shop has accelerated our ability to enter the marketplace. Their Account Management team is top notch, a dedicated resource to answer any and all questions we've had. ”