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Consumer Reviews trump Professional Reviews

Jan 04, 2009   |   Andrew Kamphuis Recommended for:   Marketing, Ecommerce, Tasting Room & Hospitality
Professional20 Review Professional20 Review

Do you trust a consumer review more than a professional review? Do you care more about what your friends think or what professionals think? Will a consumer review out perform a professional review?

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I was watching Sex and the City Saturday night on TV. (Okay I don't watch TV much, and my wife had it on). A stranger's facial expression seemed to worry Carrie Bradshaw more than a professional book review.

When I pick a movie, I tend to listen to my friends' opinions and could really care less about the professional reviews. When I rent a video, I ask the checkout clerk if the video is good and often listen to his/her opinion.

I've been in a wine store and asked the clerk if they have had the bottle of wine that I'm contemplating and what they thought about it. I often pick up a bottle of wine because a friend mentioned it, or perhaps I read something on twitter or in a blog.

In today's manufactured society, I crave for something more real and real comes from other consumers rather than professionals.

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