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Customer Support

Want to talk to the team? We're here for you seven days a week.

For ecommerce clients

If you’re an ecommerce client, phone and ticket/email support will also be free by default and active the day you sign up. Additionally, to complement our support team, we have an online help site  with videos and step-by-step instructions, as well as a thriving community forum where you can ask questions and gather feedback from other wineries.

US & Canada: 800-819-0325

Australia: 1800 312 884 or 08 7100 1413

Email: support@winedirect.com 

Ecommerce clients interested in live chat, priority support, and two hours of training per month are encouraged to explore our Premium Support package. More details are below.

Support Hours:

  • Monday - Thursday: 8:00AM - 10:00PM PST
  • Friday & Saturday: 8:00AM - 5:00PM PST
  • Sunday: 9:30am - 12:30pm PST & 4:00PM - 10:00PM PST

Need support outside of our office hours? Check out our online help website or our community forum for 24/7/365 assistance!

For fulfillment clients

If you’re a fulfillment client, you’ll get your own dedicated account representative who functions as an extension of your in-house team. WineDirect has an industry-leading, four-hour service-level agreement for all fulfillment inquiries, which means you can expect to hear back from your account representative within that window—though usually we respond in half the time.

Phone: 707-603-4011

Email: csoperations@winedirect.com


Let us know how we can help and a representative will contact you as soon as possible


Master our platform’s capabilities with in-depth training and documentation.

Looking for more hands-on ecommerce support? We offer that, too.

Premium Support

$200/month

If you're looking for a little more ecommerce support from WineDirect, you can sign up for Premium support. You'll get VIP treatment and access to exclusive benefits.

Get Started

Extra-fast responses. However you prefer to contact our ecommerce support team, we've got you covered. With premium support, we'll get back to you faster than ever so you can get back to selling wine. Live messaging. Got a burning question that can't wait? With premium support, message us and our reps will respond in real time. 

Ongoing training. Need a little one-on-one or group training to get your teammates up to speed on our ecommerce platform? Premium support covers 2 hours of training per month for you and your team.

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