If you’re an ecommerce client, phone and ticket/email support will also be free by default and active the day you sign up. Additionally, to complement our support team, we have an online help site with videos and step-by-step instructions, as well as a thriving community forum where you can ask questions and gather feedback from other wineries.
US & Canada: 800-819-0325
Australia: 1800 312 884 or 08 7100 1413
Ecommerce clients interested in live chat, priority support, and two hours of training per month are encouraged to explore our Premium Support package. More details are below.
U.S. & Canada Support Hours:
Australia Support Hours:
If you’re a fulfillment client, you’ll get your own dedicated account representative who functions as an extension of your in-house team. WineDirect has an industry-leading, four-hour service-level agreement for all fulfillment inquiries, which means you can expect to hear back from your account representative within that window—though usually we respond in half the time.
Join one of our upcoming sessions, either virtually or in person.
Got very specific questions you want our team to walk through you? A custom training might be the right choice for your team.
Our user guides are some of the most thorough out there—and can answer almost any question you have, at any time.
If you're looking for a little more ecommerce support from WineDirect, you can sign up for Premium support. You'll get VIP treatment and access to exclusive benefits.
Extra-fast responses. However you prefer to contact our ecommerce support team, we've got you covered. With premium support, we'll get back to you faster than ever so you can get back to selling wine. Live messaging. Got a burning question that can't wait? With premium support, message us and our reps will respond in real time.
Ongoing training. Need a little one-on-one or group training to get your teammates up to speed on our ecommerce platform? Premium support covers 2 hours of training per month for you and your team.