1.800.819.0325

Director, Client Services

AMERICAN CANYON, CA

We’re the wine industry’s direct-to-consumer platform and we’re looking for a self-motivated, customer centric individual to come join us. WineDirect is located in the beautiful Napa Valley and has distribution centers in Paso Robles, CA, Santa Maria, CA and Glenwillow, OH.

At WineDirect, our goal is to ensure that our customers receive maximum value from our products and services.  As such, we're looking for a client services leader with a proven track record of delighting customers and building loyalty. Our ideal candidate knows how to get things done by working in collaboration with other teams and is able to grow within a rapidly growing business.

Responsibilities

You will be responsible for sponsoring key accounts and engaging in relationship building through regular communication and on-site visits. This role includes responsibilities for both customer success (on-boarding, support, services, adoption, and retention) and outcomes (upsell of additional services).  As well, you will recruit, manage, lead and motivate a team of Account Managers and Account Coordinators.

Drive Customer Success Outcomes
Generate Timelines, Estimate Costs, and Ensure Projects Meet the Needs of the Client Organization
Qualifications and Education Requirements

Experience working in a logistics and/or technology oriented company. You will have a minimum of 3 years Account Management experience in a technical environment. You have a strong empathy for customers and passion for revenue and growth.  Sales experience is a plus.

Skill Set

About Us

We offer a full range of Direct-to-Consumer services to wineries, including ecommerce, point-of-sale and order fulfillment.  We have one clear goal, and that determines our focus each and every day – to help our customers Sell More Wine. We do that through a strong culture of innovation and an unwavering focus on delivering the best to our customers. Our employees are friendly, passionate, hard-working, and most of all FUN!

Benefits and Compensation

We offer competitive medical, dental and vision coverage as well as life insurance and a 401(k) profit sharing plan.

Compensation will be dependent on experience.  WineDirect is an Equal Opportunity Employer.

How to Apply

Please send your resume to staffing@winedirect.com   
This position is located in our American Canyon, CA facility.  Local candidates will be considered.
 


 

 
 
 


 

 

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