So What Makes Us Different?
Here are WineDirect Fulfillment's key distinguishing features.
You often hear companies talk of exceptional service. At WineDirect we back up that claim with personal service and strict service level agreements (SLA’s) with respect to order cutoff times, inventory availability, and response times. Upon joining the WineDirect family, you are assigned a personal client services representative who becomes intimately familiar with your business. In fact, most of our customers consider their representative an integral part of their own team.
We offer standard delivery times that are unmatched in the wine industry. Our bi-coastal delivery network provides 1-2 day access to 90% of U.S. wine consumers. This means that on average, our customers reduce national transit time by three days.
Our strategically located, state-of-the-art facilities offer both flexibility and scalability. And our technology is battle tested; having served up more than 85 million web service calls in the past twelve months. To top it all off, we offer the industry’s best client portal, with real time (not batched) access to shipment and order detail.