Customer Support Representative - Ecommerce & POS

Napa, CA

Job Description:

If you have excellent communication skills, a passion for the technical side, and are patient in nature - we want to work with you. We want you to play an active part on our customer service team at a small, but very fast-moving web development shop for winery ecommerce.

You'll act as the first level support or our growing client base.

Your specific responsibilities will include:
Desired Skills & Experience - Just some things we're looking for

You have strong business relationship skills. You are organized, detailed oriented, and a problem solver. You are understanding of others and a team player. You are results-oriented, self-directed, and disciplined. You can multi-task and prioritize in an environment that is always changing.

You have some technical skill and understand the web. You can effectively convey information to others, patiently taking into consideration their knowledge and technical skill level. You have excellent written and verbal communication and you can use Word and Excel.

Come to us with:

The details:
This is a full time position in our Napa, CA office.  Hours are Monday – Friday, but can change from time to time. 

We can a competitive benefits package, including medical, dental and vision coverage.  You will be able to participate in our 401(k) profit sharing plan as well as Life and AD&D covered through the company.

About Us:
Since 2008, we come from nowhere to be the leading wine ecommerce and point of sale platform. It grew because of a team effort - a team who is very passionate about the web -- with a large focus on product development. You'll be the next full-time employee on the team and be part of a company that really believes in working together as a team. The company sends its employees to conferences, has learning allowance and throws some great parties.

How to Apply

Please send your resume to staffing@winedirect.com

This position is located in our Napa, CA location.  Local candidates will be considered.

WineDirect is an Equal Opportunity Employer






Stay Connected

Sign Up For Our Newsletter

Stay informed of upcoming events and direct sales news.


Learn More About WineDirect's End-to-End Solutions

Our full suite of services will help you sell more wine DTC.

Learn More

© Copyright 2017 WineDirect . All Rights Reserved.