Customer Support Representative - Ecommerce & POS
If you have excellent communication skills, a passion for the technical side, and are patient in nature - we want to work with you. We want you to play an active part on our customer service team at a small, but very fast-moving web development shop for winery ecommerce.
You'll act as the first level support or our growing client base.
Your specific responsibilities will include:
- Answer first level technical support questions via email, telephone, and support ticket software
- Empathetically provide clients with the knowledge to correctly and effectively use ecommerce tools
- Assist clients in locating and understanding documentation materials
- Assist the support team in creating and updating documentation website
- Work independently or in tandem with our design and programming team to resolve client complaints and issues as needed
Desired Skills & Experience - Just some things we're looking for
You have strong business relationship skills. You are organized, detailed oriented, and a problem solver. You are understanding of others and a team player. You are results-oriented, self-directed, and disciplined. You can multi-task and prioritize in an environment that is always changing.
You have some technical skill and understand the web. You can effectively convey information to others, patiently taking into consideration their knowledge and technical skill level. You have excellent written and verbal communication and you can use Word and Excel.
Come to us with:
- Some type of education
- Some type of customer experience
- Great time management
This is a full time position in our Napa, CA office. Hours are Monday – Friday, but can change from time to time.
We can a competitive benefits package, including medical, dental and vision coverage. You will be able to participate in our 401(k) profit sharing plan as well as Life and AD&D covered through the company.
Since 2008, we come from nowhere to be the leading wine ecommerce and point of sale platform. It grew because of a team effort - a team who is very passionate about the web -- with a large focus on product development. You'll be the next full-time employee on the team and be part of a company that really believes in working together as a team. The company sends its employees to conferences, has learning allowance and throws some great parties.
How to Apply
Please send your resume to firstname.lastname@example.org
This position is located in our Napa, CA location. Local candidates will be considered.
WineDirect is an Equal Opportunity Employer