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For the latest in Direct-to-Consumer sales.  Featuring posts on compliance, direct sales tips and trends in the wine industry.

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Karin Ballestrazze
 
January 30, 2009 | Karin Ballestrazze

Email

I attended a great webinar last week that covered some tips on Email Marketing
I wanted to share.

Consider these tips before sending your next email campaign

  • Think “above the fold” (preview pane). You have your email subject + 3 lines of text to get attention......use it wisely
  • Use a compelling subject line
  • Use specific, measurable calls-to-action (links)
  • Keep it simple – avoid complicated HTML design
  • Start with a good email list and keep it clean
  • Test, preview, measure and test again
  • Personalize where possible; send from bob.smith@abcwinery.com and include the recipient’s name in the template
  • Size Accordingly: Keep width to a maximum of 600-800 pixels
  • Length Recommendation: Short is good, titles
  • 50% of email clients disable images by default, so think about how your email will look without the images.


I also learned some items to avoid:

  • Excessive punctuation and capitalization
  • Avoid SPAM filter catch words such as free, guarantee, credit card, security
  • Don’t just send one big image (maintain low “image to text ratio”)
  • Don’t ignore CAN-SPAM requirements
     
Matthew Mann
 
January 29, 2009 | Matthew Mann

Survive Tough Times: Maximize Your Winery License Privileges

Even at a small level, entrance into the wine industry is a capital intensive and effort intensive undertaking. Purchasing premium barrels and grapes is expensive. Equipment and space, even if you are initially renting, comes at a cost. Let’s not forget packaging: bottles, closures, capsules and labels add up quickly. Finally, you have sales, marketing and overhead. Oh yes, one more thing, you need to put this money out a year or two in advance before you ever see a dime of income.

I don’t say this to scare people out of the business or to educate those looking to take on this financial hurdle. Most come into the business fully expecting and prepared to experience such costs and efforts. They even relish the prospect in order to pursue their passion. I mention all of this because as prepared as many new winemakers are to handle these burdens, they more often than not have no idea about the licensing required to operate. Sure, they may call the state alcoholic beverage authorities to find out which licenses they will need and how much they will cost, but rarely do they look into exactly what privileges that license conveys.

In California, the Type 02 Winegrower license conveys a bevy of privileges that go far beyond the mere right to produce wine. It grants the right to -

  • Sell the wines they produce at wholesale to on- and off-premise retailers and at retail direct to the public.
  • Purchase wine in bulk from other producers to blend or bottle under their own label.
  • Import wine to be packaged under their label.
  • Produce wine under multiple different labels if properly approved by the TTB.
     

These are just a few of the key privileges. There are a multitude of other privileges from sampling to pouring that Type 02 Winegrowers can take advantage of in operating their business. Learn what they are and use them to develop opportunities to bring in revenue.

I don’t have the space here to go into each state’s winery licenses and their privileges. As with so much in wine laws and regulations, they vary dramatically by state. But the point is to learn what privileges your license grants in your state. The wine business is expensive. You license has value. It is important to properly utilize every opportunity offered by the privileges your license grants to maximize that investment, especially in tough economic times where survival can depend upon it.


 

WineDirect Admin
 
January 23, 2009 | WineDirect Admin

What’s Your Setup?

We talk a lot here about where technology and the wine industry meet, so I was wondering how do you interact with technology? What hardware and software do you use to contribute to and keep up with the wine industry? Drop us a comment and let us know.

My setup:

Hardware

  • Apple Macbook Pro
  • Dell E207WFP 20″ Monitor
  • iPhone (some neat wine apps there)

Software
 

  • Apple Mail
  • Microsoft Entourage (for networked calendar)
  • Google Reader (for news feeds)
  • Coda (for web development)
  • Marsedit (for blogging)
  • VM Fusion (for running Windows XP)
  • and a slew of browsers: Firefox, Safari, IE, Fluid and more
WineDirect Admin
 
January 9, 2009 | WineDirect Admin

Allocation Timeline Checklist

Whether you need a refresher or about to process your first Allocation Offering in REthink, listed below is a timeline checklist with items you will need to complete.

Processing Emails:
Timeline: 2 Weeks Before Allocation Processing

  • Email Templates Formatted (Intro 1, Offering Season Opens, Closing Reminder, Thank You / Wishlist)
  • Send Pre-Processing Email (Intro 1)
     

Offering Season Setup:
Timeline: 2 Weeks Before Allocation Season Opens

  • Fulfillment House Notified (If Required)
  • Update product Descriptions, Configure Product SKU’s & Quantity
  • Add Verbiage to Allocation Order Screens using Allocation Content Wizard
  • Activate Shipping carriers / methods, activate state inclusion and verify it matches ship to states
  • Set up Volume Based Compliance Rules (if needed)
  • Setup Discounts (if needed)
  • Configure Auto-Response Emails
  • Setup Offering Season / Customer Tiers
  • Add Customers and Products to Tiers
     

Offering Season Opens:
Timeline: Day of Allocation Season Begins

  • Send Offering Season Open Email
     

Post Allocation Processing 1:
Timeline: 1 Week After Allocation Season Opens

  • Add New Signups to Tiers
  • Send Offering Season Open Email To Newcomers
  • Settle Pending Orders
     

Post Allocation Processing 2:
Timeline: 2 Weeks After Allocation Season Opens

  • Add New Signups to Tiers
  • Send Offering Season Open Email To Newcomers
  • Settle Pending Orders
     

Post Allocation Processing 3:
Timeline: 1 Week Before Offering Season Ends

  • Add New Signups to Tiers
  • Send Offering Season Ending Email
  • Settle Pending Orders
     

Post Allocation Processing 4:
Timeline: End Of Offering Season

  • Send Thank You Email
  • Process Additional Grant Requests
  • Settle Pending Orders
  • Run Final Summary Report

We are currently hosting our next Allocation Training session on Thursday, January 15th at 10am. Send an email to training@inertiabev.com to signup for the class.


To view our 2009 Training Schedule, visit the following location: Client Trainings
 

Matthew Mann
 
January 7, 2009 | Matthew Mann

January Brings Compliance Changes, So Stay Frosty

January brings a new year and usually that means changes to the compliance landscape. Yes, just when you’re finally into a nice routine of filling out your compliance forms and knowing where you can ship and how much, the powers that be go out and change everything. A new form here, a tax change there, some new volume limitation, or a new filing deadline. It’s the kind of thing that can drive a compliance specialist nuts, as we tend to be rather detail-oriented creatures by the nature of our jobs.

There are some new filing requirements for 2009 but relative to some years January 2009 is proving to be a pretty quiet start to the year as far as compliance changes are concerned. Some changes involve the manner in which you file (e-Filing continues to be a growing trend) and some reports are requiring additional information not previously collected, so be aware. But nothing truly earthshaking happened to the compliance landscape as a result of the turn of the clock to midnight on December 31st. No new states suddenly became open to consumer direct shipping and no significant new rules took hold.

There was the Cherry Hill decision handed down by the U.S. Court of Appeals for the 6th Circuit on the last day of 2008 striking down Kentucky’s ”face-to-face” statutory requirement. This was a tremendous victory for direct shipping advocates and, along with the Baude ruling by the 7th Circuit earlier in the year that reached the opposite conclusion, will go a long way to bringing this issue before the U.S. Supreme Court in the future. But in and of itself the ruling will not open Kentucky to direct shipping in the near future without other changes to Kentucky law.

Still, January is always a good time to take stock, break your routines, and stay aware of any possible changes to the compliance landscape. Just because there were no major changes doesn’t mean you don’t need to be aware of little changes or even to verify that nothing has changed. A couple good ideas to follow:

  • Check all compliance forms for any changes. Sometimes lines are omitted and/or added or information is required to be formatted in a different way.
  • Be aware of even small tax changes. You may not see new taxes imposed but that doesn’t mean small changes don’t occur, particularly to local sales taxes which can rise or fall as authorizing statutes become effective or expire.
  • Verify deadlines remain the same. Deadlines can be all over the map so be sure nothing has changed.
  • Volume limits can change so it’s always a good idea to check the limits, at least in the states to which you ship most frequently. REthink Compliance maintains a menu of all state shipping laws that is accessible to anyone as a resource.
  • Finally, verify that you still need to file in the same manner you did previously. As mentioned above, e-Filing and e-Pay solutions are becoming more and more prevalent and are moving from option status to mandatory. Check to be sure that paper form still satisfies state requirements.
     

The coming year will certainly see more changes to the direct shipping environment so be thankful for the relatively quiet January. As always, I’ll do my best to keep you up to date as these changes occur. Happy New Year!
 

Sheri Hebbeln
 
January 2, 2009 | Sheri Hebbeln

Finding Optimism in this New Year: Trends and Opportunities

Amid all of the news of economic downturn, I think it’s important to call attention to some of the reasons for optimism for this coming year, and trends we can look to in ensuring it’s a good year.

The Promise of Millennials (born between 1980 and 1990)

This market is growing. The people of this generation are enthusiastic about wine, and they’re not afraid to try new things. They’re only now shaping their tastes for the future and present a tremendous opportunity for wine marketers.

In mid-November StrategyOne conducted a study on behalf of Pepsi, very appropriately named POP (or the ‘Pepsi Optimism Project’). The survey was conducted as part of a new branding initiative by Pepsi, which will include an ad campaign featuring this theme of optimism.

According to the Pepsi study, 94% of Generation Y (or Millennials) have a positive outlook on the future. Moreover, despite recent job forecasts, 77% of them report having a strong sense of optimism about their careers. When you think about it, this would seem to make sense. In an article for CIO Magazine, Meredith Levinson points out that: 1) They’ve been taught to put their own well-being ahead of that of their employers, and as a result may well be better prepared to weather the storm – or to take action in advance of potential bad news, 2) They’re just starting out, which means they are generally paid less relative to workers who have been around for longer, 3) Their financial burdens are less. They typically haven’t taken on things like mortgages or childcare at this stage. 4) They’re adept at multitasking, making them well prepared to fill in the gaps where necessary.

This group is fueled by an eagerness to begin shaping their own destinies and make 2009 their year. As Pepsi spokesperson Lisa Orrell points out “With so much to worry about over the next several months, maybe we would all be better served taking on this group’s optimism.”

New Innovations in Social Media

In difficult economic times, Social Media becomes even more relevant and more important as a means of energizing loyal consumers than ever before. It’s particularly useful for our industry given the social nature of wine, and because after all, wine may well be the last sacrifice in hard times. More and more wine marketing professionals are realizing that tomorrow’s marketing is all about developing a conversation with customers. And what was once reserved for the early adopters has now become mainstream. Social media is not reserved for just Millennials, but is popular with Gen X, and Baby Boomers alike, and with the potential that Smart Phone Apps present for 2009, these same people are more connected than ever before. According to a great new book, Groundswell by Forrester Research, Stormhoek (a success story that is familiar to many in the wine industry for its early adoption and success with social media) first started tapping into the blogging community in 2005 and grew from a $1 million dollar company to a $10 million company within a couple of short years.

Wired magazine published a list of the “six web technologies of 2008 you need to use now” and it is no coincidence that several of these technologies relate to things like identity management and lifestreaming; items which in short are designed to make it easier for all of us to maneuver the social web.