Database Management

The WineDirect Outbound Difference

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We follow our proven methodology for connecting with customers...

Your customers are contacted no more than two to three times per year. This ensures that we prevent over-calling or "list burnout".  At WineDirect Outbound, we don’t limit our calls to club members;  we call non-wine club customers as well, an untapped resource for many wineries.  If a customer notifies us that he or she would prefer to not be called, we happily oblige. The customer is immediately added to the Do-Not-Call list and flagged as such in the database.  We become your customers’ personal wine concierges.  In turn your customers will often call us to inquire about new specials or to purchase additional wine.