Customer First Culture
Our people are your patners in success, acting as project managers in all aspects of your fulfillment business.
The members of our operational team are some of the most dedicated employees in the business. With WineDirect, you’ll find that exceptional care is taken with each and every package.
Customer service is our top priority
With WineDirect Fulfillment, you have one point of contact who is backed by a team of skilled professionals.
- Our dedicated and experienced club manager handles every aspect of your club run including scheduling, processing, collateral insertions, compliance, and returns management.
- Our special services manager oversees everything from white glove handling, signed bottles, and hand-written notes to corporate logo gift items and more.
Your unique business needs are considered from the beginning, leading to stronger sales, better results, and markedly improved customer satisfaction.
Most importantly, our team understands your needs and offers service specifically tailored to your business.