VP of Customer Success – Fulfillment and Ecommerce


WineDirect is the wine industry’s leading provider of ecommerce and fulfillment solutions.  In an era of rapidly increasing consumer expectations, we’re committed to constant innovation and high-quality service to help wineries large and small delight their customers and grow sales. Headquartered in Napa Valley, we also have distribution centers in Paso Robles, CA, Santa Maria, CA and Glen Willow, OH.

With over $1 billion in DTC sales transactions on our platform each year and high growth on the horizon, we’re looking for a self-motivated, confident, forward thinking, and client-centric individual to join our team. The right candidate will work closely with a diverse group of clients and have a proven track record of delighting customers and building loyalty.  You will have excellent collaboration skills and be comfortable shifting priorities in a rapid growth environment.

Job Responsibilities:

As VP of Customer Success, you will drive success for customers while overseeing our ecommerce and fulfillment service divisions.  Service is at the heart of what we do at WineDirect and this leader must embody our core values of customer focus, integrity, education, commitment, and teamwork. You will be expected to challenge the status quo and drive superior service to contribute to our customers’ success, differentiating us from our competitors.

Customer Success Leadership:
Client Satisfaction & Communication:
Onboarding & Education:
Qualifications and Education Requirements:

About Us:

We offer a full range of Direct-to-Consumer services to wineries, including ecommerce, point-of-sale, and order fulfillment.  We have one clear goal, and that determines our focus each and every day – to help our customers Sell More Wine.  We do that through a strong culture of innovation and an unwavering focus on delivering the best to our customers. Our employees are friendly, passionate, hard-working, and most of all FUN!

This position is based in our Napa Valley corporate office.

Benefits and Compensation:

We offer competitive medical, dental and vision coverage, life insurance and a 401(k) profit sharing plan.

Compensation will be dependent on experience.  WineDirect is an Equal Opportunity Employer.

Please send your resume to staffing@winedirect.com

Only local candidates will be considered for this position with a cover letter and resume.




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