Company Information
Facilitating Direct-to-Consumer Wine Sales
Founded in 2002, WineDirect is the leading provider of direct sales technology and services to the wine industry. As the wine industry`s only fully integrated direct-to-consumer solution, WineDirect provides wineries, retailers and wholesalers with eCommerce technology, compliance tools, logistics solutions, state-of-the-art shipping, and outbound telesales services and marketing programs that deliver access to new markets and new customers.
FULFILLMENT: State-of-the-Art Facilities and Maximum State Reach
WineDirect Fulfillment was founded by wine industry, technology, and transportation veterans to solve the complex business problems associated with the interstate sale and distribution of wine. The company has developed proprietary fulfillment systems that enable fully compliant consumer-direct shipping in up to 44 states. Orders are fulfilled from a fully automated, climate controlled, 110,000 square foot facility, with demonstrated pick/pack/ship accuracy of 99.9%. In addition to winery direct capabilities, a fully enabled 3-Tier logistics model provides expanded market reach opportunities to wineries, importers, and retailers alike.
ECOMMERCE: Online Stores Designed to Sell Wine
Our eCommerce platform, WineDirect eCommerce, enables wineries to market directly to consumers and the trade in states open to direct shipment. We help manage the total buying experience, from customer acquisition to club and relationship management via a platform which was built specifically to handle the many regulatory requirements of the wine industry.
Each new release of our software is built on the idea of “Power vs. Complexity”. Our mantra is to use technology to remove market complexities while at the same time providing clients with powerful tools which enable them to aggressively pursue savvy wine buyers. We have removed the barriers which have historically made the direct channel cost prohibitive, such as state restrictions, age considerations, sales tax, and compliance checks and reporting. Our ability to deliver a fully integrated winery-focused solution continues to earn us recognition as a market leader.
COMPLIANCE: Transactional Checks and Reporting
WineDirect Compliance is a comprehensive compliance solution designed to meet the needs of U.S. wine producers, wholesalers, and retailers in managing their direct shipping efforts. WineDirect Compliance includes a suite of services, self management and monitoring tools, and integrations to power point-of-purchase compliance checks and automated direct ship reporting.
SALES & MARKETING: Helping Wineries Maximize Sales
Our Outbound Telesales Program, Call for Wine, supplements a winery’s sales and marketing team and extends the tasting room hospitality program by maintaining contact with customers beyond the initial visit. Call for Wine delivers incremental sales, from both club members and non-members at higher average order values, with a longer average club member lifecycle.
THE WineDirect SUITE OF SERVICES
And finally, when all of our direct services are bundled into one package – the WineDirect Suite of Services - wineries and retailers gain:
- Business intelligence not available anywhere else in the wine industry
- Exceptional customer service via a single point of contact who is well versed in all WineDirect services
- Serious cost savings and efficiencies
- And perhaps most importantly - increased sales!
