Client Services


Meet the Team!  

Led by Karin Ballestrazze, our VP of Client Services, our team is devoted to making your direct-to-consumer programs work and ensuring any issues are solved promptly.



Carla has been with WineDirect for many years and sees the best in everything and everyone. Her calm, winning attitude is always evolving, just like her signature butterflies she seems to have surrounding her!  She is a team builder and coach who is patient and kind.


Connie comes to WineDirect with 10 years of marketing experience, 8 years of fulfillment and 6 years of marketing fulfillment.  She is an animal lover who took care of stray cats for 7 years until it got too overwhelming and one of them adopted her.  Many people enjoy Connie’s jewelry collection because it always matches what she is wearing. 




Laura joined WineDirect in January 2012.  Laura has over 16 years’ experience in Relationship Management. Born and raised in Chicago, she fell in love with Northern California on her very first trip to Napa Valley.  Laura’s passions are world travel, photography, cooking and of course everything related to wine.




Lona joins the WineDirect Team with over 20 years of Account Management, Direct to Consumer and Wine Industry experience.  She’s calm, cool, collected and gets the job done right!  Lona’s a transplant from Seattle so you’ll never hear her complain about the Napa weather. In her spare time she is busy planning her next trip and enjoying wine tasting in the Valley.


Manny joined us just this year and has quickly become acclimated to the WineDirect team.  Manny is a local guy, working for wineries and logistic companies in the Valley.  He enjoys long hikes with his dog and collects old record albums.


Fashion is Miriam's middle name! She is cheerful and upbeat and the biggest baseball fan you will know! She is a team player who loves to learn and help others on the team succeed.









Shuree spends most of her time with her one-year-old son. When she's not being super mom, she likes to relax with her family and friends. Full time mom and full time representative, there's nothing Shuree can't do that she puts her mind to.



Taylor is the Account Manager at our Paso facility. No stranger to the Central Coast, Taylor attended Cuesta College and Cal Poly in San Luis Obispo.  With a family background in agriculture and a love for viticulture and people, a position as Account Manager at WineDirect was destined to be!



Ty is the newest account coordinator on the Client Services team and has been in the wine industry for 8 years.  Ty has traveled extensively in Europe, Asia and Canada.   Ty loves the outdoors and enjoys cooking for her husband and two small children.